BizAnalyst Network: 08/01/2005

Online Calculus Tutorial

Online Calculus tutorial. Includes graphic tools.
http://www.karlscalculus.org/calculus.html

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Sunday, October 16: 11:00am-7:00pm

Only at DigitalLife can you�

Meet face-to-face with technology and video gaming industry leaders
CLICK HERE: http://eweek-zannounce.com/lrd1_AALX1QAAxx0B

Attend FREE workshops, how-to sessions and panels from Microsoft, Intel, Hewlett-Packard, LucasArts and many more!

Attend eBay University and learn how to successfully sell online from the foremost authorities. CLICK HERE: http://eweek-zannounce.com/lrd2_AALX1QAAxx0B

Meet your favorite gaming, movie and music celebrities.

Preview, compare and buy exclusive products � before they hit the stores.

Watch and participate in one of the largest Gaming Tournament Series EVER�produced by the Global Gaming League, all three days of the Show.

Check out the latest unreleased games in the Xbox Arcades and get a sneak peek at the stunning power of the Xbox 360 weeks before its official launch!

You can�t afford to miss this once-a-year digital extravaganza! See you at the Show!

For more information on how to get to DigitalLife, including discount packages, CLICK HERE:
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August 30, 2005</TD>
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As a�EWEEK MAGAZINE READER, you automatically qualify for 50% off your DigitalLife 2005 ticket -- simply <a href="http://eweek-zannounce.com/lrd14_AALX1QAAxx0B">CLICK HERE</a> to redeem your DISCOUNTED TICKET to the hottest destination this fall! DigitalLife Show Hours: Friday, October 14: 12:00 PM - 8:00 PM Saturday, October 15: 11:00 AM - 8:00 PM Sunday, October 16: 11:00 AM - 7:00 PM Only at DigitalLife can you... <ul><li>Meet face-to-face with technology and video gaming industry leaders.� <a href="http://eweek-zannounce.com/lrd15_AALX1QAAxx0B">CLICK HERE</a> to see a list of our current exhibitors. </li><li>Attend FREE workshops, how-to sessions and panels from Microsoft, Intel, Hewlett-Packard, LucasArts and many more! </li><li>Attend eBay University and learn how to successfully sell online from the foremost authorities. <a href="http://eweek-zannounce.com/lrd16_AALX1QAAxx0B">CLICK HERE</a> for more information. </li><li>Meet your favorite gaming, movie and music celebrities. </li><li>Preview, compare and buy exclusive products - before they hit the stores. </li><li>Watch and participate in one of the largest Gaming Tournament Series EVER... produced by the Global Gaming League, all three days of the Show. </li><li>Check out the latest unreleased games in the Xbox Arcade and get a sneak peek at the stunning power of the Xbox 360 weeks before its official launch</li></ul>You can't afford to miss this once-a-year digital extravaganza!� See you at the Show!
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Microsoft Expands Sharing of Code (A Ziff Davis Publication)

=========================================================
-------- CIO INSIGHT QUICK FACTS --------
A Ziff Davis Publication
=========================================================
Ziff Davis's CIO Insight Quick Facts is a bi-weekly
newsletter that provides quick and easy-to-use ideas and
resources for information-overloaded CIOs.

Visit CIOInsight.com:
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31276-0-0-0-1

=========================================================
Sponsored by Hyperion

Extending the Value of your SAP Investment

Companies are constantly seeking out new ways to improve
productivity and optimize business operations. Learn how
you can benefit your business today by using business
intelligence to enhance the value of your mySAP Business
Suite and SAP NetWeaver installation.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31279-0-0-0-1

=========================================================

August 30, 2005

=========================================================
In This Edition
=========================================================
1. Microsoft Expands Sharing of Code
2. Let's Get Really Small
3. Wireless Broadband: The Next, Cheap Wave?
4. Missed Church? Download It to Your IPod.
5. Piracy Crackdown Spurs Shift in Online File-Sharing
6. Researchers: Distorting Biometrics Enhances Security
7. WiMax: Wireless Pie in Sky or the Next Tech Revolution?
8. Caution Marks Outsourcing in China

=========================================================
WEEK IN REVIEW
=========================================================
1. Microsoft Expands Sharing of Code

From MSNBC.com (Topic: Open Source), Aug. 30:
Microsoft Corp. is expanding a program to give government
organizations access to some of its tightly guarded software
blueprints amid growing competition from rivals who make
such source code freely available.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31282-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2. Let's Get Really Small

From Wired.com (Topic: Nanotechnology), Aug. 30:
Few new technologies seem to generate as many headlines
these days as nanotechnology, the field of building things
at scales of billionths of a meter. Major breakthroughs are
coming at a torrid pace. Earlier this month, researchers in
Texas and Australia reported success on an experiment to
build carbon nanotube sheets they believe could be of use in
the technology industry. Meanwhile, scientists in San Diego
and South Carolina developed nano-scale structures that can
function as electrical switches.

http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31285-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
3. Wireless Broadband: The Next, Cheap Wave?

From Business Week (Topic: Mobility), Aug. 30:
Just in time for back-to-school shopping, Verizon Wireless
has slashed the price on its high-speed mobile Internet
service. Customers of the No. 2 U.S. mobile-phone carrier
can now browse the Web and download Internet data on
wireless laptops, using its EV-DO, or Evolution-Data
Optimized, technology, for about $60 a month, compared with
$80 previously.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31288-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
4. Missed Church? Download It to Your IPod.

From The New York Times (Topic: Podcasting), Aug. 29:
(Registration Required)
Kyle Lewis, 25, missed going to church one Sunday last
month. But he did not miss the sermon. Mr. Lewis, who
regularly attends services of the National Community Church
in Alexandria, Va., listened to the sermon while he was at
the gym, through a recording he had downloaded to his iPod.
Instead of listening to the rock music his gym usually
plays, he heard his pastor's voice.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31291-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
5. Piracy Crackdown Spurs Shift in Online File-Sharing

From Reuters (Topic: Piracy), Aug. 29:
Traffic in the popular file-sharing network BitTorrent has
fallen in the wake of a crackdown on piracy, but file
sharers have merely shifted to another network, eDonkey, new
data released on Monday showed.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31294-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
6. Researchers: Distorting Biometrics Enhances Security

From CNN (Topic: Biometrics), Aug. 29:
A trick reminiscent of a fun-house mirror might improve the
security and privacy of the access-control technology that
examines fingerprints, facial features or other personal
characteristics.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31297-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
7. WiMax: Wireless Pie in Sky or the Next Tech Revolution?

From USA Today (Topic: WiMax), Aug. 29:
On a stormy day at an Argentine agricultural school, Maria
del Carmen Villar stood in front of a camera that streamed
her image over the Internet to a conference in San
Francisco--more than 6,500 miles away.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31300-0-0-0-1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
8. Caution Marks Outsourcing in China

From eWeek (Topic: Outsourcing), Aug. 29:
Lured by a skilled work force and rock-bottom wages, IT
customers are eyeing China's outsourcers longingly, with one
major misgiving: the risk of losing intellectual property.
To take advantage of the opportunity while still protecting
sensitive data--customer records, proprietary business
practices, patents, copyrights and trade secrets--some U.S.
companies are taking a slow and careful approach to dealing
with Chinese outsourcers.
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31303-0-0-0-1

=========================================================
Job Search
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31306-0-0-0-1

=========================================================
The Channel Insider
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31309-0-0-0-1

=========================================================
DevSource
http://ct.enews.cioinsight.com/rd/cts?d=188-251-1-20-22195-31312-0-0-0-1

=========================================================
eNewsletter Information
=========================================================
You are subscribed to CIO Insight Quick Facts with the
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To apply for a free subscription to CIO Insight, please go
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Copyright 2005 Ziff Davis Media Inc. All Rights Reserved.
Ziff Davis Media Inc., 28 East 28th Street, New York, NY 10016

Software Bugs Threaten Toyota Hybrids

=========================================================
-------- BASELINE BRIEFING --------
=========================================================
A weekly digest of original case histories, commentary and
tools to help CIOs, CTOs, and technology project leaders
deploy complex new information systems.

=========================================================
Sponsored by Cognos

On Sept. 14 BI changes forever. See it happen live. Attend
the worldwide launch of Cognos 8 Business Intelligence.
This is the BI that will change how business users make
decisions, the BI only Cognos can deliver. Register today!
http://ct.enews.baselinemag.com/rd/cts?d=189-261-1-15-56373-27799-0-0-0-1

=========================================================

=========================================================
In This Edition
=========================================================
August 30, 2005

-- CASE STUDY: Software Bugs Threaten Toyota Hybrids
-- CASE STUDY: New World Pasta: Spaghetti Code
-- CASE DISSECTION: Text Mining Tools: Don't Let Data Confuse You
-- DOSSIER: Borland: League Underdog

============================================================

CASE STUDY: Software Bugs Threaten Toyota Hybrids

Strong sales of Toyota's Prius hybrid vehicles could be
threatened by software malfunctions that leave drivers stuck
in traffic.
http://ct.enews.baselinemag.com/rd/cts?d=189-261-1-15-56373-27802-0-0-0-1

============================================================

CASE STUDY: New World Pasta: Spaghetti Code

New systems obscured key financial data, forcing managers to
make decisions on half-cooked information. After filing for
bankruptcy, the company is working to recover.
http://ct.enews.baselinemag.com/rd/cts?d=189-261-1-15-56373-27805-0-0-0-1

============================================================

CASE DISSECTION: Text Mining Tools: Don't Let Data Confuse You

Text mining tools can help a company avoid surprises--if
they're deployed and used correctly.
http://ct.enews.baselinemag.com/rd/cts?d=189-261-1-15-56373-27808-0-0-0-1

============================================================

DOSSIER: Borland: League Underdog

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Seeking Jr Sales/Account Manager (FX Trading)

Hi,

It's Kendal again. Careers On The Move has just received a position for a Jr Sales/Account Manager. The job description is listed below for your review.

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Business Intelligence Perspectives - September 26-28, 2005

Attention IT Leaders,

Our Business Intelligence Perspectives Conference is only one month away. Don't miss this opportunity to gain actionable information for making better BI and data management decisions as well as learn how to handle increasing pressure to improve Business Performance.

As an IT end-user* professional Computerworld would like to invite you (or one of your direct reports*) to apply for COMPLIMENTARY registration (a $1,495 value) to attend Computerworld's Business Intelligence Perspectives Conference, September 26-28, 2005 at the Hyatt Regency in Scottsdale, Arizona.

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*This application is transferable to another IT end-user within your company. Registration using this offer is strictly limited to IT end-users defined as follows:

IT END-USERS are defined as those who are attending Business Intelligence Perspectives with an intent (and an IT spending budget) to potentially buy/lease hardware/software/services/etc. from our conference sponsors and exhibitors, and are themselves not an industry vendor organization. As such, executives, account representatives, business development personnel, analysts, consultants and anyone else attending who does not have IT purchasing influence within their organization are excluded from the "IT End-User" designation. Interpretation and enforcement of this policy are at the sole discretion of Computerworld.

This is an advertisement for Computerworld's Business Intelligence Perspectives Conference.

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MAPP Out Your Career Plan -Free


August 29, 2005	The Career News	Special Edition

The Latest News, Tips and Tools For Your Career

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Staff Writer, The Career News

MINNEAPOLIS, MN -- In today's job market and tough economy, it's tempting to jump at the first job offer you receive. But leaping before you look can lead to unhappiness down the road. You may find yourself stalled out in a career that isn't right for you. If you take the time to plot your path before plunging into a line of work, you're likely to save yourself lots of time and dissatisfaction.

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MAPP, from Assessment, is easy to use. There is a series of questions that ask you to select what you like the most and least amongst 3 things. When you're done you'll be provided a great deal of insight on yourself, the environments you thrive in and the kind of jobs, careers and activities you're suited for. It's fun, accurate and the basic report is no cost to you.

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Armed with this information, you can begin mapping out a long-range plan, answering the questions: Where do I want to be in one year, ten years, at retirement? Wherever that is will be affected by what you do in the early years.

The bottom line is that by mapping out a career path, you provide yourself with a powerful tool with which to navigate the often rocky road to your career goals. If you take the time to plan your future before plunging into a line of work, you're likely to save yourself lots of frustration and wasted time.

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This email was sent to: victor7@bizanalyst.net
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UGHO: Best National-Security Stock Under Two Dollars

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This free resource is sent regularly by MarketBrowser to our clients and subscribers. If you would prefer not to receive these offers in the future, please see bottom of email.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Top Priority Buy | 4th week � August 2005

Universal Guardian launches �$19 Billion� Safety-Net that will net $Millions for early UGHO shareholders

�Buy UGHO now below $1.90 for early share-price triple�

My profit projections are becoming reality faster than ever:
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I�ve already projected that U.S. Senate Bill 1052, which provides $19 billion for the Transportation Security Improvement Act of 2005, would become law back in May.

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My full profit-stock profile on Universal Guardian (UGHO) will be issued in September. For now, I want to put the most crucial information in your hands:

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The Transportation Security Improvement Act of 2005 calls for an increase in authorizations of more than $19 BILLION for the Transportation Security Administration (TSA) through the year 2008 to address continuing vulnerabilities in the security of our nation�s various transportation modes.

All Americans were shocked to learn just how lax our aviation security was on September 11. A breach in security at one of our nation�s busy ports could translate to a nuclear or dirty bomb in the hands of terrorists on U.S. soil.

Did you know that 90% of all world cargo moves by container? In fact, almost half of all incoming trade (in terms of value) arrives in the United States by container.

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Tracks cargo container throughout the entire transportation system from point of origin to final destination.

Monitors cargo container position and contents throughout the transportation system in real-time.

Designed to comply with the new Department of Homeland Security "Green Lane" program.

I have been following United Guardian�s ground-breaking developments since May � and I am telling you that NOW is the time to buy this stock.

The company just released its Container Guardian global transportation security system earlier this month. I project that United Guardian will emerge as a leader in this multi-$billion industry.

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THE NATURAL CONTRARIAN
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--------------------------------------------------------------------------------

Cultural Training Moves Offshore

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Aug. 31, 2005 Training in India is not focused merely on IT and BPO skills. In an Eastern land where the West holds the business strings, learning Western culture offers a new, profitable industry for Indian IT trainers.

Also in this Issue
•	Offshoring May Finally Deliver on Its Promises
•	Selective Outsourcing Brings Big Benefits with Little Risk
•	India Tries Exam to Boost Quality of Outsourcing

Top Insights

Cultural Training Moves Offshore

ComputerPartner: Wynnwood Consultants and TrainCraft are part of a new breed of company in India that trains software staff on "soft skills," such as communicating effectively with colleagues and customers in the U.S. and other countries. Their key clients are software development and BPO subsidiaries of multinational companies, as well as Indian outsourcing companies whose business comes primarily from the U.S. and Europe. The training goes beyond improving communication skills and neutralizing heavy accents; it focuses on explaining Western culture and etiquette.

SPONSOR

ADDITIONAL READING:

IT Manager's Journal: When Offshoring Becomes Vacation Time
Hindustan Times: Drop the Drawl, Go Natural Is Latest BPO Call

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Outsourcing Center: Today, hospitals are much more computerized. Data networks are the repository of all of a patient's medical records (medical, insurance and financial), which makes them the central nervous system of the hospital. Add to this the large number of serious and fine-heavy regulations (namely, HIPAA and The Notification of Risk to Personal Data Act) that apply to hospitals, and the need for effective IT security is clear. This article examines how hospitals are increasingly outsourcing their IT security in order to avoid breaches of patient information — and the massive fines that would accompany such a breach. Most hospitals don't have the financial resources to provide the necessary data security 24/7, which is why outsourcing is such a good fit.

ADDITIONAL READING:

TechNewsWorld: Tracking Medical Data Theft
Blackenterprise.com: Medical Center Looks to Unions
Line56.com: An Outsourcing Success Story

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China Seeks a Piece of the IT Pie Through Outsourcing

CRM Buyer: China has long been seen as a manufacturing offshoring behemoth, but IT offshoring has been steadily India-bound. India's hold on the IT outsourcing industry may be loosening a bit, according to a new report by McKinsey & Co. China is working diligently to prove that it offers many of the same attributes that have lured U.S. businesses to India: low wages and a large pool of talented, eager workers. But China wants to achieve much more than even India has from the outsourcing trade. According to the article, China clearly has grand designs for its computer industry. It wants to make its mark in computer software, hardware, semiconductor and programming services.

ADDITIONAL READING:

CNN: Is India's Outsourcing Honeymoon Over?
Ventura County Star: Russian IT Outsourcers Target U.S.
(Free registration required)
SFGate.com: Big Joint Venture in China

Offshoring May Finally Deliver on Its Promises

bios: This column takes the unique stance that one of the chief sources of failures in outsourcing software development projects is that the "humble Word document" is insufficient to communicate the project's goals across the application development team. A document-centric approach is an ineffective requirements management tool when offshoring software projects because of the high number of variables commonly introduced during the lifetime of a project (for example, company-specific terminology and ambiguous requirements). With this in mind, requirements management tools are a necessity to avoid Word document lethargy and inflexibility during any offshore software project, according to this article.

	Special Offer: Free Info~Tech White Paper Learn How Encryption Can Protect Your Most Important Business Assets Encryption is a complex technology, so there are many challenges inherent in deciding what to encrypt, selecting the right encryption method, and determining which computing environments can support that encryption. Info~Tech Research Group uses a business-case approach to clarify these issues and present them in a context business decision-makers can understand. Learn more by reading this independently produced white paper, available for a limited time courtesy of thawte.

Information Security? What's That, Asks India Inc.

Financial Express: This disheartening article examines a Confederation of Indian Industry (CII) survey that found that 38 percent of Indian enterprises do not have any information security policy. As many as 86 percent of the survey participants did acknowledge the need for an information security policy, but about 72 percent do not have security process certification in place. About 40 percent of those surveyed do not have network or perimeter protection, or separate administrators for data and database systems. The final upshot is that risks related to business outsourcing and business process outsourcing still exist, in a big way.

R&D in India: The Curtain Rises, The Play Has Begun...

Knowledge@Wharton: This article examines the R&D phenomenon in India as if it were a three-act play. Advanced development for products would be in the first act. Basic research, the software engineering and development to support other labs would be in the second act. As the number of U.S. and European companies moving R&D operations to India rises, hopes are high in India that the third act could turn the country into an R&D powerhouse, according to this article. The play is still being written, as experts say that much of the R&D in India is geared toward smaller IT projects that complement innovation centers in Silicon Valley and elsewhere. But expansion in this arena is sure to come, and quickly.

British Airways Strike Highlights Potential Dangers of Outsourcing

InformationWeek: The strike against British Airways that brought London's Heathrow Airport to a standstill involved a catering company instead of an IT outsourcer, but the airline's plight offers an excellent lesson on the hidden risks companies take on when they outsource key operations. According to this article, the basic facts of the situation could easily apply to many technology outsourcing scenarios as more IT vendors look to trim costs by paring staff. Because many of the major outsourcing vendors (think IBM and HP) have suffered significant layoffs, similar situations could crop up in the IT industry. Companies that hire those vendors need to ensure that the cutbacks won't affect the successful fulfillment of their outsourcing contracts.

IT Marketplace

Hardware
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Software
•	Intentia ERP Application Suite
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Events
•	IDC Mobile Enterprise Forum - September 21, New York, NY
White Papers
•	Proven Techniques to Improve Query Performance

White Papers (continued)
•	Business Reality of the Mid-Market Real-Time Enterprise
•	Managing Risk Without Expensive Technology or Costly Talent
•	IT Executive Survey Results: Info Management Trends 2005
Publications
•	Guide to Portfolio Management Includes Numerous Office Templates
•	All the Basics of IT Management
Training & Tools
•	Best Practices Guide Walks You Through IT Strategic Planning
•	Optimizing Your Infrastructure: A Best Practices Methodology
•	IT Operations Guide Perfect for IT and non-IT Managers
IT Services (listings available)
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3 QUESTIONS:
Selective Outsourcing Brings Big Benefits with Little Risk

With Steve Cameron, senior vice president of managed services at Siemens Business Services.

Question: What are some of the key benefits of selective outsourcing?
Cameron: The number-one benefit our clients are seeking is cost savings through the innovative application of the selective service. This also gives the client transparency in the cost structure because of the fixed scope of the selective IT element under management. After that, benefits vary based upon the client context, adoption rates and focus. For many, the real benefit of selective outsourcing is access to subject matter expertise that they don't have internally, or find difficult to obtain. Additionally, we see customers coming to us to manage an element of their IT portfolio that is underperforming, or causing them issues with their business users. In this way, selective outsourcing is the mechanism for quickly and permanently addressing service delivery issues that might have been difficult to address previously. Finally, selective outsourcing provides organizations with a way to validate their assumptions regarding the benefits of outsourcing while minimizing any perceived risk.

Question: Considering some of the more common problems with outsourcing, such as hidden costs, extra management efforts and poor partner relations, does the risk of encountering these problems increase with the more outsourcing partners a company has?
Cameron: The risks associated with managing multiple outsourcing partners is directly dependent upon the surrounding governance model, program structure and complexity associated with the overall service model. We have seen environments where a multi-vendor approach achieves the intended business results. We have seen others that have not worked as well based on the integration strategy. Another area that Siemens Business Services has invested in is the process and governance model established to integrate our services within our client's environment across all facets of process and technology.

Question: How can a company combat these problems when using selective outsourcing?
Cameron: Whether your organization outsources or not, the key to effective and efficient IT service delivery is a working governance model, developed and implemented with input and support from the business community and IT. When properly implemented, IT governance provides the organizational construct to manage and control the IT service portfolio, whether delivered internally or outsourced.
We also believe that a move to common process libraries, such as those defined under ITIL [IT Infrastructure Library], enable consistent service delivery, methods to quantify effectiveness, and the ability to increase scope based upon the client's business requirements.
In fact, the most critical challenge that selective outsourcing creates is in the building of or implementation of a common methodology (tools, process and governance) for service delivery across multiple elements and partners. A precursor to achieving this is to ensure that the client retains the ability to provide the strategic vision that supports alignment with the business goals. We have seen some organizations underestimate the importance of this as a core success component.

Also from IT Business Edge: Voice & Data Convergence
Voice & Data Convergence examines the strategic and tactical implications of emerging IP telephony technologies, from VoIP services to advanced CRM systems to security considerations. Find out what every IT decision maker should know. Click here to sign up!

By the Numbers

$600 million

Amount that the Chinese IT outsourcing industry earned in 2004, compared to India's $20 billion (which represents 90 percent of the world's outsourcing business), according to Neusoft Group.

Source: CRM Buyer

1 million

Estimate of the number of workers needed in the Indian IT and BPO sector by 2009, up from around 350,000 Indians who are currently employed in that sector.

Source: ZDNet

75 percent

Amount by which poor governance can reduce anticipated returns from an outsourcing venture, according to Compass Management Consulting.

Source: Source Wire

Breaking Headlines

IBM Wins NIS 50m Housing Ministry Outsourcing Contract

Globes Online: IBM beat out Electronic Data Systems for a five-year $11 million Israeli Ministry of Construction and Housing IT outsourcing contract. IBM's contract includes upgrading the Ministry of Housing's computer system and servers, approximately 1,000 workstations, printers and communications equipment. After the upgrade, IBM will operate and maintain the ministry's computer infrastructure.

Bharti Signs Outsourcing Deal with Nokia

Sify.com: Bharti Group has entered a major outsourcing deal with telecom major Nokia to expand its network to cover more than 5,000 towns, up from 2,700 across India. Nokia will provide managed services as well as expand Bharti's Airtel networks. Nokia will begin work immediately, hoping to complete the expansion by March 2006. According to a Nokia spokesperson, the expansion would double Bharti's network capacity, providing reduced congestion, seamless coverage and enhanced quality to Bharti's subscribers.

India Tries Exam to Boost Quality of Outsourcing

ZDNet: The Indian IT industry body Nasscom has launched a new national entry exam aimed at improving the quality of graduates recruited into call-center and IT positions in the outsourcing industry. The goal of the exam, according to Nasscom, is to create an "employable" workforce out of the current "trainable" workforce. The skills tested by the Nasscom Assessment of Competence (NAC) exam include listening and keyboard skills, verbal ability, spoken English, comprehension and writing, office software usage, numerical and analytical skills, and concentration and accuracy.

Emerging Trends

Outsourcing No Longer Central Issue in the U.S.: Mulford

Webindia123.com: This article highlights comments made by U.S. Ambassador David C. Mulford at an Indian Chamber of Commerce function. According to Mulford, outsourcing to India is still a sensitive matter in the U.S. but is no longer a central issue. In his talk, Mulford discusses progress made in the pursuit of a global market, including the open skies agreement with India, which is already increasing air traffic and creating new jobs. The U.S. is still committed to deep economic and commercial ties with India, according to Mulford, who said that U.S. exports to India are up by 50 percent and India's exports to the U.S. are up by 15 percent for the first quarter of 2005.

How Neighborly Etiquette Could Account for a Near 60 Percent Outsourcing Failure Rate

Source Wire: This press release examines findings from the Compass FactBase, which indicate that 80 percent of outsourcing contracts that fail do so due to poor governance, with problems such as a lack of proactivity and a shortage of management skills on the part of the customer and service provider. Poor governance in an outsourcing relationship can significantly reduce returns. In the end, a successful outsourcing venture relies on a good working relationship. Such a "soft, intangible" idea as a good vendor relationship is often overlooked, but the trend of relationship failures is growing at such a pace that companies need to start heeding this side of the IT outsourcing equation. This article describes the five main types of personalities in outsourcing relationships, with only one being indicative of a healthy relationship.

Where Do We Go Now?

Hindu Business Line India: India's IT outsourcing scene involves a number of peculiar trends that, when examined together, demand a larger explanation. The trends in question are the slowdown in several industries, individuals at senior levels leaving IT companies, and small-sized companies looking for opportunities to merge with like-sized ones. The bigger picture that these trends seem to define, according to this article, is that those execs that left profitable, comfortable positions (three from Wipro and two from Infosys) and those in charge of the swell of mergers know that the quantum jump that happened between 1999 and 2005 may not be easily replicable. According to this article, getting out while the getting is good is the next big trend in outsourcing.

IT Business Edge: Outsourcing for Strategic Advantage	Issue 35, Vol. 2
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