BizAnalyst Network: A Service Management Success Story featuring BT Global Services

Monday, February 13, 2006

A Service Management Success Story featuring BT Global Services

Ziff Davis Media eSeminars: The Online Seminar Standard

Success Story Series: Service Management Techniques featuring BT Global Services
February 16, 2006 @ 2:00 p.m. Eastern/ 11:00 a.m. Pacific
Duration: 60 minutes

If you are unable to attend the live event you may still register and
will receive an e-mail when the on-demand version becomes available.

Event Overview:
While IT organizations work to drive down infrastructure costs, their
networks support an increasing number of business-critical applications
and service-sensitive technologies such as VoIP and streaming video.

Before you can consider lowering costs by consolidating data centers,
making server consolidations or reducing WAN bandwidth, you should know
how these resources are being used. Without this insight, changes could
damage service levels and erode customer satisfaction. To avoid these
potential negative impacts, you need to know how your network is being
used. What applications are running? Are they business-critical? Can
they be cut or re-routed? But businesses everywhere have a "dirty little
secret:" They don't know what's running on their network. Do you?

BT 's Applications Assured Infrastructure service brings visibility to
network usage by managing a problem every enterprise faces: gaining
greater return from their networks while ensuring the service of
business-critical applications. Join us for this interactive eSeminar
and live Q&A featuring John Gilliam, Head of AAI & Service Propositions
at BT Global Services, and Compuware Senior Product Manager Lloyd Bloom.
Learn from these experts how BT Global Services:

* Help customers "turn on the lights" to discover what applications
are using critical network bandwidth
* Deliver unprecedented views into the complex interactions across
their customers' infrastructures to discover the "who, what, when
and where" of application performance
* Pinpoint the sources of problems before they impact business
* Monitor end user experiences, transactions and sites with a
non-intrusive, low TCO solution

Complete our short post-event survey and you'll also be eligible to win
an iPod Shuffle!

Featured Speakers
John Gilliam, Head of AAI & Service Propositions - BT Global Services
Lloyd Bloom, Senior Product Manager - Compuware
Frank Derfler, VP, Market Experts Group - Ziff Davis Media