BizAnalyst Network: New Study of IT Execs Finds Application Availability & Performance Critical to Operations

Tuesday, November 01, 2005

New Study of IT Execs Finds Application Availability & Performance Critical to Operations

Ziff Davis Internet eSeminars: The Online Seminar Standard

Service Management - Stop Aligning and Start Contributing
November 3, 2005 @ 2 p.m. Eastern/ 11 a.m. Pacific
Duration: 60 minutes

If you are unable to attend the live event you may still register and
will receive an e-mail when the on-demand version becomes available.

Event Overview:
Stop aligning and learn what IT can do to contribute to the success of
your business. Results from our recent research showed that senior IT
executives believe that managing the service of their applications is
critical.

Find out where organizations are focusing their IT operations and how
they are using that renewed focus to improve application availability
and performance and ultimately enhance the value provided to business
users.

Forrester Research Vice President Jean Pierre Garbani will discuss:

* How to contain your IT operation costs through process improvements
* How to improve incident response and problem resolution
* How to control the impact of infrastructure changes

Compuware Product Manager Lloyd Bloom will discuss our survey results in
detail and show you how a service management solution can help you:

* Better manage the service of your business-critical applications
* Deliver service to a disparate group of users inside and outside
the corporate environment
* Overcome the challenges of identifying, characterizing and
resolving tough performance problems

Participants that complete our post-event survey will be eligible to win
an Apple iPod nano.

Featured Speakers:
Lloyd Bloom, Senior Product Manager - Compuware
Jean-Pierre Garbani, Vice President - Forrester Research, Inc.
Aaron Goldberg, VP, Market Experts Group - Ziff Davis Media