Best Buy: Putting Customers First—with the BSC
Best Buy: Putting Customers First—with the BSC
The story of how Minnesota-based Best Buy shifted focus from products to
customers, a reprioritization that led to dazzling financial and nonfinancial
results—and a place in the BSC Hall of Fame in 2005. Now the company has
positioned itself to achieve aggressive new goals—including dramatically
increasing the number of its stores and enhancing annual operating income.
posted by Victor Lloyd Smith @ 1:28 PM
0 Comments:
Post a Comment
<< Home