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| | FREE DOWNLOAD
Harvard Business Review Special Double Issue
The High-Performance Organization
July-August 2005
High-performance organizations operate on a different plane. We recognize them when we see them, but can we explain them? The articles in this special double issue of Harvard Business Review illuminate that question. Read the Executive Summaries of these articles here.
Download a FREE copy of the July-August HBR Executive Summaries.
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| | RECOMMENDED READING
Managing a Crisis (HBR article)
Crises require fast, confident decision making. But how do you make good decisions when events are moving quickly and it's hard to sort out what's important and what isn't? Typically, three emotions combine during a crisis: fear of disaster, anticipation of a potentially positive outcome, and a desire for the crisis to be over. Each pulls you in a different emotional direction; together they create a distinct feeling of stress. And under stress, you feel the pressure to make a decision. But the pressure can push you toward making decisions solely to be "doing something." So often people respond to crises in ways that can aggravate rather than relieve the crisis. Learn how to avoid these futile and often harmful responses.
Order the article.
Ahead of the Curve: A Commonsense Guide to Forecasting Business and Market Cycles (hardcover)
Economic events are not as random and unpredictable as they seem. The problem with current forecasting models, argues author Joseph H. Ellis, lies not in the data, but rather in the lack of a clear framework for putting the data in context and reading it correctly. This hardcover book explains critical economic indicators in nontechnical language, identifies and documents the recurring cause-and-effect relationships that consistently predict turning points in the economy, and provides the tools managers and investors need to position themselves ahead of cyclical upturns and downturns.
Order the hardcover.
Level 5 Leadership: The Triumph of Humility and Fierce Resolve (HBR article)
Of all the factors that can catapult a company from good to great, none is as essential as having a Level 5 leader at the helm, an executive who is humble and willful, shy and fearless. Leaders with this paradoxical mix are hard to find--and hard to stop.
Order the article.
Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers (hardcover)
Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. They are vastly different from other types of workers in their motivations, attitudes, and need for autonomy, says author Thomas Davenport--and, so, they require different management techniques to improve their performance and productivity. Davenport identifies four major categories of knowledge workers and presents a unique framework for matching specific types of workers with the management strategies that yield the greatest performance.
Order the hardcover.
Attend a Virtual Seminar with Thinking for a Living author Thomas H. Davenport on September 22. Click here for more information.
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| | UPCOMING SEMINARS
Improving Customer Experiences for Competitive Advantage: Winning Customers with People & Technology
A Harvard Business School Publishing Executive Symposium Produced in Collaboration with Nuance
September 20, 2005 - Chicago, Illinois
November 10, 2005 - New York City
Discover how a combination of people and technology can build customer experiences that drive customer loyalty and surpass typical levels of performance and service. Each attendee will receive a copy of Best Face Forward: Winning Customers through People and Technology, the new hardcover book by Jeffrey F. Rayport and Bernard J. Jaworski courtesy of Nuance.
Click here for additional information or to register.
Burning Questions 2005
October 5-7, 2005
Les Fontaines
Chantilly, France
Agenda Setting. Thought-provoking. Action Inspiring.
Burning Questions 2005 is a premier global business gathering where you can join leading executives and management thought leaders to explore the latest research and emerging best practices that will give you practical insights for steering your organization toward a more productive and profitable future.
For more information or to register, visit www.burningquestions.com.
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| | VIRTUAL SEMINAR
Strategic Risk: Countering the Biggest Risk of All
Featuring Adrian Slywotzky, Managing Director of Mercer Management Consulting, and John Drizik, President of Mercer Oliver Wyman.
September 29, 2005
11:30 - 1:00 p.m. Central (U.S. and Canada)
When it comes to managing risk, corporate managers have made great strides in insuring and hedging their hazard, financial, and operational risks. But most have just begun to address the greatest risks of all-- strategic risks that threaten to erode or even destroy a business. Now, two of the world's preeminent strategists, Adrian Slywotzky of Mercer Management Consulting and John Drzik of Mercer Oliver Wyman, have examined how some of the world's most successful companies--American Express, Microsoft, Target, Coach, and others--have deployed successful countermeasures and profited as a result.
Click here for additional information or to register.
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| | SPECIAL OFFER
Managing in Difficult Situations
This specially priced collection helps you develop the ability to manage more effectively and productively in difficult situations. It includes Dealing with Difficult People in paperback from The Results-Driven Manager Series and Managing Difficult Conversations on CD-ROM. Concise, action-oriented, this collection is packed with invaluable strategies and tools to help you avoid conflicts and negativity, foster positive behavior, and motivate underperformers. Save 10% off the regular price of each item when you purchase this collection.
Order the collection.
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