 | Project Management / Outsourcing / Offshoring
In this month's edition of In the Know read new data on outsourcing and learn how to provide worry-free protection to your information when engaging third parties. Also of interest this month is the role collaboration plays in successful project management, and how measuring return on investment (ROI) is an essential step in the project management process. In addition, be sure to view the Hot Topics section for other timely subjects, including interactive ROI tools that can help you evaluate the real impact of a technology decision to your corporation's bottom line. | | Keeping Data Safe in an Outsourced Environment
Outsourcing is a highly attractive strategy in today's tough economy and competitive global market. However, how can you safeguard digital information and still provide the access third party partners need to get the job done? In this white paper, learn how you can protect non-public information and intellectual property when outsourcing to third parties.
From Vormetric, Inc.  VIEW THIS WHITE PAPER
Outsourcing Grows Up
When companies first started thinking about farming out nonstrategic functions--such as payroll, IT maintenance, facilities management, and logistics--their goal was to reduce costs. Today, however, these corporations regularly contemplate outsourcing core operations to third-party specialists in order to improve operational performance. Many such deals are big and strategic enough to qualify as "bet the company" arrangements involving a complex mix of people, processes, and assets.
From The McKinsey Quarterly  VIEW THIS ARTICLE
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 Project Portfolio Management
Project portfolio management (PPM) is an approach to managing projects as investments. From a PPM viewpoint, ROI is the most important success metric, with risk analysis a close second. If a project can't justify the resources required on the basis of ROI, or can't mitigate risk satisfactorily, a well-run PPM function will identify the poor performing non-strategic project, cut off resources and shut it down. In this white paper, learn how to leverage the Microsoft platform to reduce total cost of ownership (TCO) and maximize ROI.
From Tenrox  VIEW THIS WHITE PAPER
Transport Infrastructure: Making the Appropriate Decisions to Support your Data Center Networking Environment
More than ever, companies need to share and protect the information used to run their daily operations. In order to recover critical information, business applications must be supported by a robust, resilient infrastructure capable of delivering the performance, reliability, and scalability needed to support the business. This infrastructure is the data center network and at its core is a transport infrastructure. This paper focuses on aiding the reader in making the appropriate transport infrastructure decisions necessary to support their critical data center network.
From CentrePath  VIEW THIS WHITE PAPER
Professional Services Automation Business Value ROI Calculator
Frequently, solutions with the greatest impact are those that are the most challenging to calculate ROI, and professional services automation (PSA) tools certainly fall into this category. To make PSA quantification easier, QuickArrow has analyzed all of the independent analyst studies results and organized them in a simple business impact calculator. By spending just a few minutes with this powerful tool, you can model the impact a PSA solution could make on your business and determine if it could be right for your organization.
From QuickArrow  VIEW THIS WHITE PAPER AND INTERACTIVE CALCULATOR
| 2005 North American Linux and Windows TCO Comparison
The Yankee Group 2005 North American Linux and Windows TCO Comparison Survey asked North American users from all size enterprises to quantify software and hardware infrastructure costs. The results provide specific data that compare and contrast total cost of ownership metrics in the Linux and Windows operating system environments while outlining specific strengths, weaknesses, opportunities and threats that can affect a corporation's TCO and ROI.
From Microsoft Corporation -- Linux  VIEW THIS ANALYST REPORT
Master Data Management with Ascential's Data Integration Platform
Master data management (MDM) is receiving a lot of attention as an enterprise business and technology opportunity that deserves serious consideration. MDM is the business process, applications, and technical integration architecture used to create and maintain accurate and consistent views of core business entities across disparate applications in the enterprise. This white paper explores why it's emerging as a CEO hot topic and describes what a complete solution looks like while highlighting benefits and best practices.
From Ascential, an IBM Company  VIEW THIS WHITE PAPER
 |  | | Research You Need to Know |
Managing Mobility in the Enterprise
One of the greatest challenges to both business and IT groups over the next five years will be effective deployment and management of mobility in the workforce. Failure to effectively tackle the mobility challenge will leave companies with inefficient operations and at a major competitive disadvantage through poor customer service, higher cost of operations, and lack of flexibility. This paper highlights areas mobility will expand into, and addresses how companies should advantageously manage such mobility.
From iAnywhere Solutions  VIEW THIS WHITE PAPER
ROI Financial Analysis Tools
These ROI Tools were developed to estimate the value of a technology decision. They have been designed to be used with the Nucleus Research methodology to help you build a business case and support your technology decision by evaluating the real impact to your corporation's bottom line. Free interactive workbooks are available on a range of topics including Business Intelligence, Customer Relationship Management, Enterprise Resource Planning, and Supply Chain Management. For each topic, return on investment, TCO, payback period, and net present value can be calculated.
From Nucleus Research  VIEW ROI TOOLS
Mercury LoadRunner: Tips and Tricks for Configuration, Scripting, and Execution
This QuickStart Guide provides tips and tricks for Mercury LoadRunner's configuration, scripting, and execution. In this customer perspective white paper, a Mercury LoadRunner Power User shares lessons learned and provides unique code collected from other testers. This guide is intended to help testers just learning to use Mercury LoadRunner, as well as to provide new best practices for those who have used Mercury LoadRunner for many years.
From Mercury  VIEW THIS WHITE PAPER
Optimizing Customer Service: Automated Service Agents
Automated Service Agents (ASAs) represent the next generation in online self-service technology. An ASA allows customers to type questions in their own words into an interface that supports two-way messaging. Pre-programmed accurate responses are then sent through the ASA system and received immediately by the customer. Unlike e-mail, there is virtually no delay in the dialogue, promoting a natural, conversational flow and providing a level of personalization and intimacy associated with attended help.
From Conversagent, Inc.  VIEW THIS WHITE PAPER
A Shared Global Vulnerability: Cyberattacks on Business Operations
IT organizations and executive management teams alike must recognize the vulnerability of business functions that depend on networked services. To protect business operations, enterprises must secure core functions running not only on their internal networks but also on the public and private networks that the systems connect to. In this white paper, learn how the nature of information security threats has changed and how to stay ahead of the vulnerability curve.
From Forum Systems  VIEW THIS WHITE PAPER
Tying Order Management Is Critical to CRM Success
While research has shown that Customer Relationship Management (CRM) is still a priority within organizations, it also shows there has been a shift toward tying together all the data into one integrated view, and leveraging data across multiple departments. Many are finding that they do not have nearly enough information to market or support their customers, and are realizing the importance of integrating the front office and back office. This white paper will show you what you need to know when considering a CRM solution and how you can enhance and expedite the customer experience within your organization.
From NetSuite, Inc.  VIEW THIS WHITE PAPER
Desktop Security
Today's employee computing environment offers access to powerful applications and downloads, which can introduce new security challenges for corporate IT. With the nature of the employee workplace becoming increasingly more interconnected and mobile, the frequency and cost of the resulting security intrusions can be high. This paper outlines how you can proactively protect against known and unknown desktop security threats and prevent the execution of unauthorized applications.
From Websense, Inc.  VIEW THIS WHITE PAPER
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