The best in business metrics (Business Analysts, Project Managers)
Work Centered Analysis Framework
The WCA framework summarizes the elements any business professional should look at when analyzing an existing or potential system in an organization. The framework says that the system is much more than just technology. Instead, the system is actually a work system consisting of a business process performed by human participants using information and technology. Unless the purpose of the analysis is to improve the way the system operates internally without changing anything about what it produces or why it exists, the analysis of the system needs to include the product it produces and the customers it serves. Learn more.
The Metrics of IT: Management by Measurement
TechRepublic: The authors of this downloadable paper say that CIOs should focus on measuring and managing only things that help the company differentiate itself from competitors. They suggest evaluating the size and scope of any problems, developing action plans to solve them, and evaluating the effectiveness of the solution. It should be possible to apply measurement data directly to those steps. They suggest ISO certification or other total quality management systems can help. Rather than using relatively meaningless — and scary — metrics such as percentage of revenue calculations, they advise expressing the budget in terms of need and impact on the business, breaking down spending in each product area and by each project. Beware of trying to sort through too much data or using measurements that are too dependent on complex chains of data, they say, and automate any data that will be routinely measured. They discuss the Balanced Scorecard and how it can work in tandem with service level agreements, and offer "10 truths" about SLAs. Learn more.
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