Projects: Keep An Eye On ITIL
Building a bridge between the business mission and technology is at the
heart of the ITIL framework, which is ubiquitous in much of Europe. With
a revised version released in May, more U.S. organizations are taking a
closer look to determine where the process improvement model might
improve their IT efforts. Here's an overview of ITIL and recommendations
for getting started.
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posted by Victor Lloyd Smith @ 9:04 PM
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