BizAnalyst Network: Jobs: Global Electronic Trading Support Analyst needed in New York

Wednesday, October 11, 2006

Jobs: Global Electronic Trading Support Analyst needed in New York

Global Electronic Trading Support Analyst

This is a FULL-TIME position paying between $80-100K located in New York City, NY.

Responsibilities:
Large financial trading company is seeking an individual who can provide highest quality first level end user support for its clients.

Successful candidates will possess :
- excellent technical and troubleshooting skills
- Financial Services industry experience, in particular Equity Trading
- strong orientation towards customer service

Responsibilities:
- Provide complete service and support to Institutional clients; including installation, training and optimal use of company's trading technology
- Troubleshoot client issues using both telephone and on-site service; including application, technical, trading and settlement issues
- Establish and maintain on-going positive client relationships
- Participate in User Acceptance Testing and contribute towards product enhancements of various front end products.
- Work closely with Institutional Sales team in identifying opportunities and building client relationships

Minimum Professional and Technical Skills:
- Ideal candidate will possess at least 2-3 years of similar experience in technical, trading and customer support
- Experience supporting and troubleshooting FIX protocol
- Must be proficient with MS Windows, including latest MS Office suite of products
- Excellent communications and organizational skills are required
- Candidate must be a problem solver, self-starter and team player

Minimum Education,Certification, Training:
- Post Secondary Education, ideally specializing in Business or Computer Sciences
- Securities Industry experience: Series 7 and 55

Additional Comments:
- Occasional work outside regular working hours (evenings and or weekends)