How to Be an Outsourcing Virtuoso
How to Be an Outsourcing Virtuoso
By Vinay Couto and Ashok Divakaran
After a series of high-profile failures, many observers considered outsourcing to be on its way out. But early errors helped the industry evolve from one focused on cost to one focused on high-quality services critical to its customers. Today, outsourcing firms are upgrading their systems, offering increased flexibility, and focusing on performance and quality assurance. Executives have also adapted, creating best practices for executing outsourcing plans. Procter & Gamble, General Motors, and Duke Energy are among the many companies that have seen remarkable success via outsourcing. By understanding the potential pitfalls, and learning from early pioneers, it's clear that there is significant value to be gained from outsourcing.
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posted by Victor Lloyd Smith @ 1:32 AM
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