The Rise of Strategic Outsourcing
The Rise of Strategic OutsourcingCall center outsourcing, which used to comprise the majorityof outsourcing deals in India, is taking a backseat to more strategic projects such as handling insurance claims and overseeing payroll. The proof, according to Business Week: Just 35 percent of outsourcing contractor Satyam's business process outsourcing employees are in call centers today, down from 60 percent 18 months ago.
- Outsourcing Becomes More Selective
- Call Center? That's So 2004Outsourcing shops are moving fast into higher-paying businesses
posted by Victor Lloyd Smith @ 5:09 PM
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