BizAnalyst Network: Managed Services: Five Steps to Effectively Address Evolving Market Needs

Sunday, April 23, 2006

Managed Services: Five Steps to Effectively Address Evolving Market Needs

Managed Services: Five Steps to Effectively Address Evolving Market Needs
April, 25, 2006 @ 12:30 p.m. Eastern/9:30 a.m. Pacific
Duration: 45 minutes

If you are unable to attend the live event you may still register and
will receive an e-mail when the on-demand version becomes available.

Event Overview:
Today's Managed Service Providers (MSPs) face tremendous pressure to
improve services, reduce costs, and manage risks in order to deliver
revenue and profitability in an increasingly competitive marketplace.
The traditional areas of managed services such as network design,
implementation and monitoring are getting more and more commoditized.
Intense competition is significantly increasing price pressures, thereby
impacting the revenue. To succeed, MSPs need to augment their existing
services with newer, higher-value services that provide better business
value to their customers, offer better stickiness and provide cross
-sell and up-sell opportunities. This often requires moving to a
business - focused service model and away from more traditional device -
centric service offerings.

Join this live, interactive eSeminar sponsored by Computer Associates
and learn how the Managed Services market is evolving . You'll hear from
our panel of experts as they explore how infrastructure management
solutions and OSS/BSS systems play a critical role in that evolution.
You'll have exclusive access to the five critical steps necessary to
drive business efficiency and growth in your managed services portfolio:

* "Grow-as-you-go" Flexibility: Avoid being locked into disparate
point-solutions and technologies. Invest in platforms that allow
you to "grow-as-you-go";
* Scalability and Performance: Invest in scalable, high-performance
management platforms and support solutions that attract a critical
mass of customers - quickly and cost effectively;
* Comprehensiveness of Portfolio: Implement management solutions
that address customer business needs end-to-end and provide a
flexible path to move up and across the stack, including Services
and Business Processes layers;
* Aligning Investments and Cost Efficiency: Leverage existing
investments to the maximum by implementing open, integrated and
modular management solutions that drive OSS/BSS automation to the
highest levels, keeping per - unit costs low;
* Fast Time-to-Market: Invest in strategic, risk-sharing
partnerships with platform vendors to achieve agility and
flexibility - to offer higher-valued services quickly and effectively.

Featured Speakers
Venu Venugopal, Director of Solutions Marketing - CA
Elliot Markowitz, Editorial Director - Ziff Davis Media eSeminars