BizAnalyst Network: Business Service Management: Aligning Your Business Objectives With IT

Thursday, March 09, 2006

Business Service Management: Aligning Your Business Objectives With IT

Ziff Davis Media eSeminars: The Online Seminar Standard

Automated Discovery: The First Step Toward Business Service Management Success
March 15, 2006 @ 2:00 p.m. Eastern/11:00 a.m. Pacific
Duration: 45 minutes

If you are unable to attend the live event you may still register and
will receive an e-mail when the on-demand version becomes available.

Event Overview:
Organizations are under more pressure than ever to ensure that IT
resources and processes align closely with business objectives. To reach
this goal, forward-looking organizations are adopting Business Service
Management (BSM) to ensure that everything IT does is prioritized
according to business impact. This enables IT to proactively address
business requirements to lower costs, drive revenue, and mitigate risk.

The challenge many IT organizations face, however, is that in order to
begin aligning IT services with business priorities, they need to
identify the four dimensions of their IT environment data:

* Assets - What is the total inventory of deployed assets?
* Configurations - What are their components and settings?
* Relationships - What are their interdependencies?
* Users - Who is using these resources?

By providing answers to these questions - and by maintaining the data in
a centralized CMDB - automated discovery enables IT organizations to
take a critical first step toward aligning their infrastructure to meet
the needs of the business. As such, it helps to build the foundation for
successful Business Service Management. Join in this eSeminar and you
will learn how to build a Business Service Management that is quick,
efficient and cost-effective.

Featured Speakers
Frank Derfler, VP, Market Experts Group - Ziff Davis Media
Jean-Pierre Garbani, Vice President, Forrester Research, Inc.
Brent Brightwell, Sr. Solutions Marketing, BMC Software, Inc.