Job Listings - INROADS - Client Relationship Manager
INROADS INC.
POSITION - Client Manager
CONTACT: Richard Smith (rasmith@INROADS.org),Regional Director,
INROADS/Central Florida
3751 Maguire Blvd., Suite 206, Orlando, FL 32803, (407) 895-0006, (407) 895-0606
JOB SUMMARY:
Primary responsibilities include providing customer service to corporate and intern clients within a targeted industry.
ESSENTIAL FUNCTIONS OF POSITION:
- Focus on account management with assigned vertical(s)
- Ensure small accounts reach threshold
- Develop and sustain productive relationships with assigned interns and corporate customers
RESPONSIBILITY:
- Drive corporate and intern relationship management processes to ensure that growth, retention and conversion goals are met
- Manage and support corporate client business needs
- Create and execute plans and solutions in collaboration with corporate clients
- Assist in the development of leads to create new internship opportunities
- Ensure client satisfaction
- Train clients on INROADS process and policies
- Update progress for each corporate client in database
- Build relationships with interns; advise and coach interns regarding their professional, personal and academic growth and goal-setting
- Support local recruitment efforts (candidate sourcing, interviewing, selection, placement, training
and development)
- Maintain monthly contact with interns
- Update progress for each intern client in database
- Conduct monthly reviews of the interns' academic performance including degree plans
- Participate in intern mid-summer and end of summer performance reviews
- Provide vertical training and development to interns
- Develop an understanding of the industry and competition environment
- Expand knowledge base within assigned vertical to more effectively coach interns and to increase the quality of the service delivered to the corporate client (knowledge of culture, work environment, profile of successful employee, competitive landscape, business planning process, etc.)
- Assist with the coordination and implementation of special events as needed
- Assist in promotion and marketing of the INROADS brand
- Provide updates to Regional Director on client and intern relationships
QUALIFICATIONS
- BS or BA required, preferred area of concentration: Business Administration, Marketing or Education Administration.
- Experience working with minority college youth essential
- Must have 3-5 years of related experience with customer service or selling skills essential
- Strong interpersonal and public communication skills needed to cultivate customer relations with a diverse group of corporate and intern clients.
- Must possess strong work ethics, integrity, professionalism and be able to perform independently
- Strong capacity to manage time and priorities
- Must be able to travel as needed
- Computer literacy with Microsoft Word, Excel, PowerPoint
------------------------------------------------------
posted by Victor Lloyd Smith @ 3:51 PM
0 Comments:
Post a Comment
<< Home