BizAnalyst Network: Power Up Your Fee-Based Customer Training Programs

Thursday, October 27, 2005

Power Up Your Fee-Based Customer Training Programs

Free Webinar

Presented by: Joe Hnilo, Vice President of Marketing, ViewCentral and Nancy Hensley, Glogal Training Strategist, Surgient

For enterprise software companies, effective customer training is essential to accelerating product adoption, lowering support costs and driving new business. Training organizations also face growing pressure to contribute significantly to the bottom line. Now, more than ever, customer training needs to be managed and measured as a key business concern.

How do your customer training programs measure up? Are you meeting your customer’s needs for quality, availability and delivery? Are you doing it profitably?

Join ViewCentral and Surgient as we present best practices and approaches necessary to drive highly profitable and impactful fee-based customer training programs. Industry leaders in their respective fields, ViewCentral and Surgient will:

Discuss the latest trends in managing customer and partner training as a business
Demonstrate new technologies to effectively market and manage scalable training programs and deliver hands-on learning labs to the exact point of need
Describe how to turn your customer and partner training organization into a profit center

Particularly relevant to software companies who deliver (or are considering) Web-based training programs, this Webinar will feature thought leaders with in-depth experience from the profit center side of training.

Click here to Register to attend this free live webinar. Attend and you will be entered to win one of three iPod Nanos!

Directors of Customer Training who are charged with increasing education services revenues
Education Services Managers who establish the public training schedule
VPs of Professional Services who are emphasizing the need to manage education services as a profit center

Feel free to invite colleagues who can benefit from this informative Webinar.