Thursday, October 27, 2005

Can BPM Run Your Business?

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Oct. 27, 2005
One of the most exciting new business process management developments is an offering that makes suggestions about how to improve the processes it monitors.
Also in this Issue
Managing Metadata
IBM Buys DataPower, Adding Hardware to SOA Arsenal
ERP and Hosted Applications Vendors Re-shaping the Enterprise Applications Market
Top Insights

CIO Today: BPM is not a precisely defined term, but in general it means identifying, documenting, monitoring and automating activities within a company. BPM operates at a higher level than other applications. For example, instead of streamlining an accounting department's database, it optimizes that department's processes. But BPM's most important benefit is that it forces the human beings running the business to examine processes more carefully. In fact, this examination may be more important than any application.
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ADDITIONAL READING:
eWEEK: Fuego, Others Bring BPM to a New Level
Line56.com: A BPM Methodology
Intelligent Enterprise: Analysis: As BPM Evolves Is the Focus Devolving?
DMReview: The importance of business alliances is growing, but half of them fail to meet key objectives, such as shorter time to market or increased revenues. One potential reason for the failures: lack of adequate data sharing for business intelligence (BI) purposes. Quantitative partner data such as revenue attainment and budget against objective can certainly be captured — but some will ask, why measure an organization that can't be controlled? The answer: Revenue will go up and costs will go down.
ADDITIONAL READING:
Australian IT: Key to Better Analysis
B Eye Network: Simple Semi-Structured Data
Infoconomy: Compact Slicing and Dicing
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Line56.com: The adoption of a service-oriented architecture (SOA) is a gradual process. According to IBM, the first stage is proprietary, ad-hoc data integration. The second is some form of enterprise application integration (EAI). The third involves the componentization and modularization of at least some critical applications. The fourth takes a critical step toward true SOA by defining and exposing services for consumption, either internally or by business partners. From that point on, the vision becomes increasingly utopian.
ADDITIONAL READING:
destinationCRM.com: SOA Continues to Pick up Steam
SearchWebServices.com: Making SOA Easy to Use
SYS-CON France: Can Your SOA Web Services Make You Money?
Search390.com: Getting the granularity right for Web services doesn't always mean keeping those services to the smallest possible size. The convincing example put forth here — obtaining data from a legacy CICS application — shows how lumping several operations together may make more sense when the business need is taken into account. Combining services reduces the number of WSDL documents and XML mapping operations, and eliminates the need for the programmer to understand the CICS logic.

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Financial Express: The enterprise software industry is consolidating, and smaller players can't continue to play. The reason: They aren't "integration platforms." This is the take of SAP senior executive Peter Zencke. In the future, "applications and processes that are part of SAP software will be packaged in such a way that it can be plugged into an interoperable platform." That platform, of course, is SAP's NetWeaver, but what he is really describing is an industrywide trend toward SOA.

SearchSMB.com: The experience of Morrison and Foerster, a 1,000-attorney law firm, demonstrates that Web portals aren't a panacea. Lawyers simply didn't use a new portal until IT added user-friendly content management software. Portals pose lots of problems beyond ease-of-use: industry consolidation, for example, and internal conflict. (If you're running SharePoint Services for collaboration plus SAS applications, whose portal should you use?) Still, with interface management, user administration, search, personalization and access to content and applications, portals remain "the Swiss army knife of enterprise software." (Free registration required)

InfoWorld: Everyone knows the basic definition of metadata — data about data. But is it something we derive from data or attach to it? Is its purpose to classify, enable search or govern behavior? This five-star article explores these questions in detail, but without getting into the philosophical weeds. The use cases include programs, documents, messages, files and Web resources. There are lots of interesting historical details, and clear explanations of obscure standards like RDF and OWL.

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3 QUESTIONS:
RFID: What Next?

With Dan Vesset, research director for analytics and data warehousing at IDC.

Question: Companies have taken the first step in RFID. They've complied with WalMart, the Department of Defense and so on, sometimes by what's been called "slap-and-ship." What's next?
Vesset: I think that varies from company to company. Some have a very compelling business case in their distribution centers and others have to look a little bit more. What a lot of people are doing is using the data they're getting from WalMart and the data they're gaining inside their own facilities to figure out where that next step is — basically doing some sort of analytics to determine where to go next.

Question: What technologies are in the works that will help with the process of integrating raw RFID data with other applications?
Vesset: What happened when the middleware first came out was a rush to implement what was originally the Savant standard for basic filtering. Over time you've got the ALE standard that's come out, which some of the vendors are embracing and others are not. The theory was, you were going to be able to take filtered data and draw it right back into your enterprise. But the reality is — and I think you've seen this in the recent alliances in the middleware market — that the middleware market has divided itself into two classes: the people who are doing core services around filtering and pure device management, and people who are doing higher-level application logic. And it's the combination of the two pieces that will actually get you something useful enough for a third-party system to use. In the longer term, some of your existing applications are going to be able to read or deal with more and more kinds of raw RFID data.

Question: At the onset of RFID, a lot of people were afraid that the sheer volume of RFID data was going to overwhelm networks. Is that still an issue?
Vesset: Yes. If anything, that's a growing issue. The reason is that in a slap-and-ship environment, your volume of RFID reads is pretty darned low. But as soon as you start doing something interesting or compelling in terms of use case, like trying to pass a pallet through a dock door, for example, or put something on stretch wrapper, you're going to find that the number of reads that come off that reader will increase exponentially. So you need to have that filtering capability somewhere out at the edge. Some people are taking the approach that it should actually be on the reader itself. Others are saying it should be at the network layer. But everyone is saying all those core services need to be located at the facility [warehouse or factory] itself.

Also from IT Business Edge: Leveraging Open Source
Leveraging Open Source gives you a comprehensive view of open source adoption in the enterprise. From Linux's growing role in the mid-tier server market to open source corporate blogging software, the open source movement is making inroads in the enterprise. Click here to sign up!


By the Numbers

45 percent
Percentage of companies that have SOA or Web services projects geared to supply chain management, according to a study by Aberdeen Group. Sixty percent of respondents say they have either standardized or plan to standardize on common ERP platforms for supply chain management.
Source: ADTmag.com

72 percent
Percentage of SOA Leaders Council members that currently have a services-based application in production, according to surveys conducted at the June and July SOA Leaders Council meetings.

64 percent
Respondents in a survey of Australian IT executives who are concerned about a lack of in-house knowledge and SOA expertise. More than half, some 55 percent, were confused about SOA itself.

Breaking Headlines

eWEEK: IBM has again strengthened its position in the SOA space with the acquisition of DataPower Technology, a maker of XML-related appliances. Key products include an accelerator that unloads XML processing and a gateway that provides message-level security. Although DataPower sells hardware, the acquisition was pushed by IBM's WebSphere business unit, a software group. The implication is that SOA is not merely a software issue, and that successful SOA implementations may require dedicated hardware.

Computerworld: EMC will acquire Captiva Software for roughly $275 million in a deal expected to close in late 2005 or early 2006. Captiva makes software that facilitates the capture of data on paper documents, as well as the integration of that data with electronic business processing systems. EMC and Captiva have already partnered to integrate Captiva's InputAccell into EMC's Documentum platform. EMC will continue to support and develop Captiva's stand-alone products.

internetnews.com: The Free Software Foundation's European branch (FSFE) has actually said something good about Microsoft, congratulating the company for reducing its shared source licenses from 10 to three. The goal, says Microsoft, is to make it simpler for developers "to get source code in a simple and predictable manner." According to the FSFE, Microsoft's adoption of certain principles it previously referred to as "cancerous" and "communist" is an evolution. Subtext: Microsoft acknowledges that coexistence with the open source movement is inevitable.

Emerging Trends

Tekrati: AMR Research predicts the enterprise application market will grow from $47.8 billion in 2004 to $64.8 billion by 2009, with ERP, CRM and SCM dominating the industry. There's already a shift in spending patterns. Vendor revenue derived from core ERP systems was down from 87 percent to 75 percent, while revenue derived from CRM applications doubled, from 6 percent to 12 percent. Pricing models are also changing; hosted application spending is projected to grow at a rate of 22 percent per year.

IndustryWeek: Industry Week's "Top 50" manufacturing companies have bucked the industry trend and invested heavily in IT. This article includes a number of capsule success stories. Some examples: Johnson Controls uses a Factory Logic add-on module to support lean manufacturing. Winnebago uses a home-grown system, maintained by 13 in-house programmers, to control delivery of parts to manufacturing lines. Dell uses an in-house shipping and logistics system. Colgate cut infrastructure costs 70 percent with an SAP application to boost computing resource utilization.

internetnews.com: Instant messaging is seen as a productivity tool that can reduce communications costs, but issues like interoperability and security are major headaches for enterprise IT groups. The vendor landscape is crowded, with offerings now available from AOL, Antepo, Communicator/HubIM, Jabber, IBM, Google, MSFT, Parlano and Reuters. The good news is that they're all participants in the Financial Services Instant Messaging Association, a group of large financial services corporations formed to pressure vendors into standardizing. Progress has been slow, however.

IT Business Edge: Integrating the Enterprise
Issue 43, Vol. 3
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About the Editor

Mike Stevens has spent over 20 years as a consultant to technology companies large and small, focusing on enterprise solutions and architectures.
You can reach him at ebusiness@itbusinessedge.com.

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