BizAnalyst Network: Four Communication Strategies

Thursday, September 22, 2005

Four Communication Strategies

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<td colspan="2"> <span class="BodyBoldRed">Sept. 21,
2005</span><br>
<span class="BodyBoldA">Offshore partnerships require a high level of communication — and a complete understanding of any cultural barriers. Achieving such an offshore nirvana is within reach, especially if you heed the advice to never let a communication problem fester.</span>
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<td width="542"><a href="#TI" class="BodyLinkA">A New Metric Compares Suppliers; Currently the Indians Are Winning</a></td>
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<td><a href="#BH" class="BodyLinkA">Parasoft Signs Global Software Agreement with Wipro</a></td>
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<td width="290" valign="top"> <div class="SecHed">Top Insights<br>
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<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D8577B:3C3C204" class="BodyBoldLink">Four Strategies for Communicating with Outsourcers</a></div>
<div><span class="BodyBold">Enterprise Systems:</span> Communications between business partners can be challenging enough when you come from the same city, but when you're dealing with an offshore provider, the cultural gap can lead to enormous issues. This article offers four tips on how to avoid these issues. First, recognize and define the cultural differences. Second, choose the right words. A good example is that trying to politely couch demands behind phrases like, "It would be nice if..." can, in some cultures, not be straightforward enough. According to this article, the most important tip is not to let communication problems fester.</div></td>

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<div class="BodyBold">ADDITIONAL READING:</div>
<div><span class="BodyBold">CRM Buyer:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D85770:3C3C204" class="BodyLink">10 Ways to Get Offshoring Right</a><br>
<span class="BodyBold">Computerworld Malaysia:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D8576F:3C3C204" class="BodyLink">Ensuring Outsourcing Success</a><br>
<span class="BodyBold">ZDNet:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D85786:3C3C204" class="BodyLink">Outsourced IT Can Work</a></div></td>
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<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D8577A:3C3C204" class="BodyBoldLink">Offshoring May Not Be Such a Deal</a></div>
<div><span class="BodyBold">Buffalo News:</span> Despite all of the information streaming out about how offshoring is hurting the U.S. IT workforce, this article finds that new research on the topic doesn't support that notion. According to this article, many companies are finding that offshoring saves much less money than previously thought, and other companies are simply choosing to keep work — especially R&D work — in the U.S. because of its infrastructure, market size, risk profile and access to talent. Texas Instruments is a good example of this type of company, as it chose to build its most advanced semiconductor fabrication plant in Texas based on the cutting-edge research that could be done there. Many other companies, such as Dell, say that it is not as simple as just shifting jobs to an overseas location. Dell defines its offshoring as "allshoring," saying it is simply creating more of a global presence in order to better serve its burgeoning global customer base.</div>
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<td width="93%"> <div class="BodyBold">ADDITIONAL READING:</div>
<div><span class="BodyBold">BBC News:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D85785:3C3C204" class="BodyLink">Offshoring 'Has Not Hit UK Jobs'</a><br>
<span class="BodyBold">TechNewsWorld:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D85784:3C3C204" class="BodyLink">CIOs Expect Steady Growth in Tech Sector Hiring</a></div></td>
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<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85779:3C3C204" class="BodyBoldLink">A New Metric Compares Suppliers; Currently the Indians Are Winning</a></div>
<div><span class="BodyBold">Outsourcing Journal:</span> It's been a concern for U.S. outsourcing suppliers for a long time, but there is now research that shows that Indian suppliers are stacking up to be the potential winners in the global outsourcing industry, while U.S. players are shown to be extremely vulnerable. According to an August 2005 research study by Katzenbach Partners, major Indian suppliers can better serve clients and are much tougher competition than their U.S. counterparts anticipate. As well, U.S. suppliers were found to be potentially disappointing to their buyers in the third or fourth years of their IT contracts. To examine the competitive value of the suppliers in this industry, researchers came up with a new corporate performance metric called the Relative Value of Growth (RVG), which determines the degree to which the capital markets reward a company for growth and/or margin improvement. The metric compares how much extra shareholder value one added point of growth creates against that created by one added point of profit margin improvement. The RVG values show that Indian IT outsourcers could possibly unseat such U.S. companies as EDS, CSC, Capgemini and Unisys.</div>
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<td width="7%"> </td>
<td width="93%"> <div class="BodyBold">ADDITIONAL READING:</div>
<div><span class="BodyBold">rediff.com:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D85775:3C3C204" class="BodyLink">The Smartest Indian Companies</a><br>
<span class="BodyBold">Business Standard:</span> <a href="http://ct.itbusinessedge.com/t?ctl=D8576D:3C3C204" class="BodyLink">IT Firms Eyeing ING Bank Outsourcing Contract</a></div></td>
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<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D8578A:3C3C204" class="BodyBoldLink">It's Cheaper in China</a></div>
<div><span class="BodyBold">CIO.com:</span> When the IT outsourcing Indian giant wobbles — if it ever does — experts generally expect that China will be next in line to the offshoring crown. Because of this, many CIOs are already eyeing China for their IT projects, but the realities of outsourcing to China currently offer a mixed bag of results. This article takes a close — and eye-opening — look at what IT outsourcing in China really demands by examining one CIO's pursuit of a successful IT offshoring development project there. This CIO ultimately chose China over India because of the greater cost savings offered, and a lower turnover rate. This outsourcing effort had to overcome many difficulties, including language barriers, extreme time zone differences (12 hours), and a lack of specific skills. There seems to be no question that salability and value chain growth will take time to develop in China, but many CIOs are finding it worthwhile to invest that time now. </div>
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<p style="margin-bottom: 0;"><font color="#000000" size="3" face="Arial, Helvetica, sans-serif"><b> Getting Started On An Effective Change & Configuration Management Strategy</b></font><br>
<font size="2" face="Arial, Helvetica, sans-serif"> When it comes to improving IT service levels and operational efficiencies, many CIOs rank change and configuration management process improvement high on their list of critical path enablers. <a href="http://ct.itbusinessedge.com/t?ctl=D8577C:3C3C204"><font size="2" face="Arial, Helvetica, sans-serif">This white paper</font></a> provides advice to CIOs who want to get started with change and configuration management (CCM) transformation and outlines the benefits that result from implementing a well thought-out CCM strategy.</font></p>
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<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85771:3C3C204" class="BodyBoldLink">Poor Testing Key to Outsourcing Failure</a></div>
<div align="left"><span class="BodyBold">vnunet.com:</span>
New research by testing company IS Integration and the National Outsourcing Association suggests that testing carried out during outsourcing projects is alarmingly underfunded and rarely thoroughly conducted. The study found that although 93 percent of respondents considered it a priority, almost 80 percent said that testing was not conducted adequately. Some 62 percent of outsourcing professionals also believed that insufficient financial backing was given to testing. Experts involved in the research suspect that the poor testing involved in outsourced projects might play a big role in the high rate of failure for such projects. Other experts downplay the importance of testing, saying that it is but one element in the overall success of an outsourcing effort.</div>
<p></p>
<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85776:3C3C204" class="BodyBoldLink">IT Industry Protests Bangalore Infrastructure</a></div>
<div align="left"><span class="BodyBold">Network World:</span>
Bangalore's potholed roads and electricity and water shortages have finally pushed the offshoring community to action. In response to Bangalore's deteriorating infrastructure, key IT companies in the city have threatened to boycott Bangalore IT in an annual conference and exhibition to be hosted by the local state government in October 2005. The poor conditions are affecting the productivity levels for IT companies, whose workers are forced to deal with painfully long commutes. While IT companies do not currently plan to pull out of Bangalore, the perception of the difficulties created by the city's infrastructure could affect whether IT companies will choose to add to facilities in Bangalore or start up an offshoring operation there. The Indian state government has said that it is doing all that it can, but IT companies are finding that that is just not enough.</div>
<p></p>
<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85781:3C3C204" class="BodyBoldLink">CIOs Against Outsourcing Security Management</a></div>
<div align="left"><span class="BodyBold">CIOL:</span>
CIOs say that, despite all of outsourcing's pull, security is one of the critical aspects of business and is, therefore, best done in-house. This discussion of security and outsourcing was a highlight at the September 2005 CIO summit on the topic of "Managing IT for the Enterprise," organized by Dataquest magazine. The majority of CIOs at the summit felt that they needed to keep security in-house in order to better prove to customers that security is a top priority. There were, of course, some dissenting opinions. One outsourcing expert, for example, claimed that there was no point in enterprises outsourcing IT infrastructure minus security. Other experts cited the need for security SLAs to successfully outsource security. Others said that security simply can't be placed into any one box.</div>
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<td valign="top" class="SmallBoldRed">•</td>
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<td colspan="2" valign="top" class="BodyBoldRed">Publications</td>
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<td valign="top" class="SmallBoldRed">•</td>
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available)</span></td>
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available)</span></td>
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<td class="BodyA">Tell the IT Business Edge audience of technology decision
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<p></p>

<a name="3Q"></a> <div align="left" class="SecHed">3 QUESTIONS:<br>
Recruiting Process Outsourcing Boosts Staffing Success<br>
<hr width="480">
</div>

<div align="left" class="BodyItal">With Mark Joseph, a principal who heads up the Workforce Optimization business unit at Acquity Group, a leading provider of technology consulting, recruiting and managed services.</div>
<p></p>
<div align="left" class="Body"><span class="BodyBold">Question:</span>
Why should companies consider outsourcing their IT hiring? What benefits does it offer?<br>
<span class="BodyBold">Joseph:</span> If you are the CIO of a growing company, there are tremendous demands on you to support the increased needs of the business. Finding the right resources to fill critical roles to execute on your technology agenda will define your department's impact. Recruiting Process Outsourcing (RPO) offers significant advantages to traditional recruiting strategies by partnering with an organization with vast technology networks and effective evaluation criteria to make the optimal human capital recommendations.<br>
     Organizations need to scale with the right resources in a cost-effective way.<br>
     Most companies haven't been scaling their technology recruiting departments since the bubble burst in 2001. With the uptick in demand over the last year, organizations have begun hiring recruiters or engaging agencies to help identify resources. What they really hope they're buying is a channel for hidden sources of IT talent. What they're getting are resumes of candidates that were "keyword" searched off the job boards. With minimal candidate sources and limited evaluation criteria, your employees waste too much time pre-qualifying candidates for positions. RPO offers a unique approach that provides a cost-effective, results-driven alternative to staffing services, recruiters and internal efforts. By bringing IT and HR together, organizations can improve quality while realizing significant cost savings for their full-time and contingent staffing needs.</div>
<p></p>
<div align="left" class="Body"><span class="BodyBold">Question:</span>
What should a company look for in a partner when seeking to outsource its IT hiring? What are some pitfalls to avoid during the partnership?<br>
<span class="BodyBold">Joseph:</span> Companies should look to identify partners that can locate hidden sources of IT talent. An effective sourcing strategy is critical to increasing the pool of candidates to consider. Companies should also evaluate partners on their ability to qualify candidates, including technical evaluations across a wide spectrum of technologies and applying behavioral-based interviewing techniques to the interview process. Lastly, companies should consider organizations that have a proven track record delivering RPO solutions.<br>
     The most common pitfall in an RPO relationship comes from the interaction with hiring managers. Hiring managers need to be available at specific points during the entire recruiting lifecycle, from position description creation to initial phone screens and face-to-face interviews. When RPO partners have a good understanding on the specific skill sets for the open roles, the better the candidates. This can significantly reduce the time-to-hire by presenting pre-qualified candidates.</div>
<p></p>
<div align="left" class="Body"><span class="BodyBold">Question:</span>
What makes hiring those in the IT profession different from other professions?<br>
<span class="BodyBold">Joseph:</span> Successful IT professionals need to have a sound blend of business and technology skills. Now more than ever, IT needs to have multi-faceted resources to bridge the gap between the business' goals and translation into system requirements. On the technical side, there are significantly more technology skills in demand. Each company has their own unique legacy and emerging technology platforms. The ability to evaluate technology proficiencies across varying technologies and recommend resources with the right blend of skills is critical to their effectiveness as an employer.</div>
<div><br>
<table width="464" border="0">
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<td width="3" bgcolor="#008040"> </td>
<td><div align="left"><font color="#008040" size="2" face="Arial, Helvetica, sans-serif"><strong>Also from IT Business Edge:</strong> <a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=10"><font size="2" face="Arial, Helvetica, sans-serif">Leveraging Open Source</font></a> </font><br>
<font color="#008040" size="1" face="Arial, Helvetica, sans-serif">Leveraging Open Source gives you a comprehensive view of open source adoption in the enterprise. From Linux's growing role in the mid-tier server market to open source corporate blogging software, the open source movement is making inroads in the enterprise. <a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=10"><font size="1" face="Arial, Helvetica, sans-serif">Click here to sign up!</font></a></font></div></td>
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</div>

<div align="left" class="SecHed">By the Numbers<br>
<hr>
</div>

<div align="left" class="BodyBoldRedItal">260,000</div>
<div align="left">Shortfall of trained and qualified employees in Indian call centers in 2009, as the number of workers needed hits 1 million.</div>
<div align="left" class="Small"><span class="SmallBold">Source:</span>
<a href="http://ct.itbusinessedge.com/t?ctl=D85783:3C3C204" class="SmallLink">Sify.com</a></div>
<p></p>
<div align="left" class="BodyBoldRedItal">40 percent</div>
<div align="left">The number of IT leaders who said they expect to outsource some IT function to China sometime within the next three to five years, up from 8 percent in 2004, according to DiamondCluster International.</div>
<div align="left" class="Small"><span class="SmallBold">Source:</span>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578A:3C3C204" class="SmallLink">CIO.com</a></div>
<p></p>
<div align="left" class="BodyBoldRedItal">7,000</div>
<div align="left">Number of jobs lost in Oregon by LSI Logic and other semiconductor companies from 2001 to early 2004, according to the Oregon Employment Department, at least partly due to companies' decisions to outsource some of their operations to other countries.<br>
(Free registration required)</div>
<div align="left" class="Small"><span class="SmallBold">Source:</span>
<a href="http://ct.itbusinessedge.com/t?ctl=D8576E:3C3C204" class="SmallLink">The Oregonian</a></div>
<p><a name="BH"></a></p>

<div align="left" class="SecHed">Breaking Headlines<br>
<hr>
</div>

<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D8578C:3C3C204" class="BodyBoldLink">Parasoft Signs Global Software Agreement with Wipro</a></div>
<div align="left"><span class="BodyBold">IT Observer:</span>
California-based Parasoft Corporation, a leading provider of solutions for automated software error prevention, is partnering with Indian outsourcing giant Wipro. Under the terms of the agreement, Wipro will adopt Jtest as a standard testing product for Wipro's Java development projects worldwide. Across-the-board use of Jtest will allow Wipro to automate and standardize its unique highest-quality code best practices, along with industry-standard best practices.</div>
<p></p>
<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D8576E:3C3C204" class="BodyBoldLink">Chip Maker Announces Layoffs, Outsourcing Plans</a></div>
<div align="left"><span class="BodyBold">The Oregonian:</span>
LSI Logic Corp. is planning to outsource all the chip production now done in its Gresham, Ore., plant to Asia, striking yet another blow to Oregon's beleaguered high-tech manufacturing sector. The decision to outsource will result in an immediate layoff for 90 of the company's 630 Oregon employees, according to this article. As well, the jobs that remain will face an uncertain future as the Silicon Valley-based company tries to sell the plant, a move that could prove difficult because chip companies currently prefer to outsource production to specialists overseas. LSI Logic's move could be just the first of many layoffs and closings in the area, as the Oregon chip industry faces billions of dollars of upgrades for technologies that are approaching obsolescence.<br>(Free registration required)</div>
<p></p>
<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85782:3C3C204" class="BodyBoldLink">HP Invests $100 Million in Recovery Centers</a></div>
<div align="left"><span class="BodyBold">TMCnet.com:</span>
HP is beefing up the global span of its business continuity and recovery centers thanks to a recent $100 million investment. The centers are designed to help HP customers get back up and running and to help them recover from virus attacks, natural disasters or other events. HP's recovery centers are spanning the globe, with new centers in Georgia in the U.S. as well as Madrid; Milan, Italy; Nieuwegein, the Netherlands; and Reading in the UK. There is also a center in Singapore that became active in August 2005.</div>
<p></p>
<div align="left" class="BodyBold"></div>
<p></p>

<div align="left" class="SecHed">Emerging Trends<br>
<hr>
</div>

<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85777:3C3C204" class="BodyBoldLink">India Inc. Prefers to Follow the Leaders</a></div>
<div align="left"><span class="BodyBold">The Economic Times:</span>
The IT outsourcing aristocracy in India seems to have loyalty in spades — not so much to the companies that they run, but to the man that helped get them on the path to outsourcing superstardom. When Raman Roy, father of India's business process outsourcing (BPO) industry and erstwhile head of Wipro BPO (formerly Wipro Spectramind), left his former company, he left alone to try to build another BPO. But Roy is alone no more, as most of his original core team has reunited in his new effort — leaving their former companies lurching in their absence. Roy is still attracting his loyal followers, as more of his original core team is expected to join him in his new BPO effort soon.</div>
<p></p>
<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85783:3C3C204" class="BodyBoldLink">'Skills Shortage Threatens Indian BPOs'</a></div>
<div align="left"><span class="BodyBold">Sify.com:</span>
Gartner is warning that Indian call centers are facing skills shortages and security issues that could slow offshoring to the country and cause firms to evaluate alternative destinations. Gartner claims that the labor shortage is due to the growing demand for offshore BPO resources. The shortage has caught offshore call center service providers by surprise, particularly in India. Because of the rise of BPO, staff attrition at call centers is expected to increase as professionals switch companies to advance their careers or improve their salaries.</div>
<p></p>
<div align="left" class="BodyBold"><a href="http://ct.itbusinessedge.com/t?ctl=D85774:3C3C204" class="BodyBoldLink">Devil's Advocate: Outsourcing Lessons</a></div>
<div align="left"><span class="BodyBold">silicon.com:</span>
In its most nascent phase, outsourcing was seen as a way to quickly hand off and "fix" the IT problem, and then it was seen as a way to cut costs. Both of those outsourcing reasons have become lessons learned in the school of outsourcing, but they have also helped to define the stronger, smarter trends in outsourcing today. One such trend is the splitting up of outsourcing purchasing — also known as selective sourcing. There is more management involved in such a setup, but the benefits from working with "a basket of services from the smaller suppliers" far outweigh the problems.</div>
<p></p>

<table width="100%" border="0" cellspacing="0" cellpadding="4">
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<td width="62%" class="SmallBold">IT Business Edge: Outsourcing
for Strategic Advantage<br> </td>
<td width="38%" class="SmallBold"><div align="right">Issue
38, Vol. 2</div></td>
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<tr>
<td> <table width="100%" border="0" cellpadding="2" cellspacing="0" bgcolor="#FFFFFF">
<tr>
<td colspan="2"><span class="BodyBoldRed"> Training Products</span><br>
<span class="SmallBoldRed">IT and Management Skills</span></td>
</tr>
<tr>
<td width="33"><a href="http://ct.itbusinessedge.com/t?ctl=D857C0:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/prod-best.gif" width="30" height="41" border="0"></a></td>
<td width="110"><p align="center"><a href="http://ct.itbusinessedge.com/t?ctl=D857C0:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/store/mdecollection-ca.gif" width="94" height="100" border="0"></a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D857C0:3C3C204" class="BodyLinkA">IT
Manager Development Series</a></p></td>
</tr>
<tr>
<td colspan="2"><font size="1" face="Arial, Helvetica, sans-serif"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></font></td>
</tr>
<tr>
<td> </td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857C2:3C3C204" class="BodyLinkA">IT
Management Essentials Bundle</a></td>
</tr>
<tr>
<td colspan="2"><font size="1" face="Arial, Helvetica, sans-serif"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></font></td>
</tr>
<tr>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857C4:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/prod-save.gif" width="30" height="30" border="0"></a></td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857C4:3C3C204" class="BodyLinkA">IT
Management Development Mega Pack</a></td>
</tr>
<tr>
<td colspan="2"><font size="1" face="Arial, Helvetica, sans-serif"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></font></td>
</tr>
<tr>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857BE:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/prod-save.gif" width="30" height="30" border="0"></a></td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857BE:3C3C204" class="BodyLinkA">PortfolioStep
Portfolio Management System</a></td>
</tr>
<tr>
<td colspan="2"><font size="1" face="Arial, Helvetica, sans-serif"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></font></td>
</tr>
<tr>
<td> </td>
<td> <a href="http://ct.itbusinessedge.com/t?ctl=D857BA:3C3C204" class="BodyLinkA">Strategic
Outsourcing Framework</a></td>
</tr>
</table></td>
</tr>
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<p><table width="160" border="1" cellpadding="2" cellspacing="0" bordercolor="#FFFFFF">
<tr>
<td width="158"> <div align="center" class="SmallA">SPONSORED RESOURCES</div></td>
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<td bgcolor="#FFDFDF"><a href="http://ct.itbusinessedge.com/t?ctl=D857C6:3C3C204" class="BodyBoldLinkA">
Free 30-day Trial from Intuit QuickBase</a><br>
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to data. Perfect for mid-size and large companies.</span></td>
</tr>
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<td><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="1"></td>
</tr>
<tr>
<td bgcolor="#FFDFDF"><a href="http://ct.itbusinessedge.com/t?ctl=D857C8:3C3C204" class="BodyBoldLinkA">
How to Determine IP Telephony TCO
</a><br>
<span class="BodyA"> White paper outlines a flexible method for uncovering
the hidden costs of IP telephony.</span></td>
</tr>
<tr>
<td><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="1"></td>
</tr>
<tr>
<td bgcolor="#FFDFDF"><a href="http://ct.itbusinessedge.com/t?ctl=D857CA:3C3C204" class="BodyBoldLinkA">Add
Accountability & Visibility to Projects</a><br>
<span class="BodyA">Check out the advantages
of a Web-based collaboration platform geared for any budget.</span></td>
</tr>
<tr>
<td><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="1"></td>
</tr>
<tr>
<td bgcolor="#FFDFDF"><a href="http://ct.itbusinessedge.com/t?ctl=D857CC:3C3C204" class="BodyBoldLinkA">
Disaster Recovery Plan Process Kit</a><br>
<span class="BodyA"> Downloadable toolkit provides 69-page Planning Guide
and six forms, including DRP Template.</span></td>
</tr>
</table></p>

<p><table width="158" border="0" cellpadding="1" cellspacing="0" bgcolor="999999">
<tr>
<td> <table border="0" cellpadding="2" cellspacing="0" bgcolor="#FFFFFF">
<tr>
<td colspan="2"><span class="BodyBoldRed"> Business Case Kits</span><br>
<span class="SmallBoldRed">Background and Templates</span></td>
</tr>
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<td width="33"><a href="http://ct.itbusinessedge.com/t?ctl=D857CE:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/prod-best.gif" width="30" height="41" border="0"></a></td>
<td width="109"><p align="center"><a href="http://ct.itbusinessedge.com/t?ctl=D857CE:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/store/itbe-voip-ca.gif" width="74" height="100" border="0"></a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D857CE:3C3C204" class="BodyLinkA">VoIP
Business Case Resource Kit</a></p></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857D0:3C3C204" class="BodyLinkA">Spam
Filtering Business Case Resource Kit</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857D2:3C3C204" class="BodyLinkA">Blade
Server Business Case Resource Kit</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td> <a href="http://ct.itbusinessedge.com/t?ctl=D857D4:3C3C204" class="BodyLinkA">CaseBuilder
for IT Initiatives</a></td>
</tr>
</table></td>
</tr>
</table></p>

<p><table width="158" border="0" cellspacing="0" cellpadding="5">
<tr>
<td bgcolor="#003366"><span class="BodyBoldWhite">Research<br>
Consultant Rates</span><br>
<span class="SmallBoldWhite">Free for Subscribers!</span></td>
</tr>
<tr>
<td bgcolor="#F0F0F0"> <span class="BodyA">Don't budget IT projects in the
dark! Find out what contractors are charging for the skills you need by
querying our database of more than 12,000 consultants and firms.</span>
<p><a href="http://ct.itbusinessedge.com/t?ctl=D857D6:3C3C204" class="BodyLinkA">Click
here</a> <span class="BodyA">to begin your research now!</span></p></td>
</tr>
</table></p>

<p><table width="158" border="0" cellpadding="1" cellspacing="0" bgcolor="999999">
<tr>
<td> <table width="100%" border="0" cellpadding="2" cellspacing="0" bgcolor="#FFFFFF">
<tr>
<td colspan="2"><span class="BodyBoldRed"> IT Security</span><br> <span class="SmallBoldRed">Guidelines
and Tools</span></td>
</tr>
<tr>
<td width="33"><div align="center"><a href="http://ct.itbusinessedge.com/t?ctl=D857AC:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/prod-new.gif" width="30" height="30" border="0"></a></div></td>
<td width="110"><p align="center"> <a href="http://ct.itbusinessedge.com/t?ctl=D857AC:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/store/info-tech-disaster-ca.gif" width="112" height="153" border="0"></a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D857AC:3C3C204" class="BodyLinkA">Building
a Comprehensive Disaster Recovery Plan</a></p></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td><p><a href="http://ct.itbusinessedge.com/t?ctl=D857D7:3C3C204" class="BodyLinkA">Security
Manual Template</a> </p></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857D8:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/prod-best.gif" width="30" height="41" border="0"></a></td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857D8:3C3C204" class="BodyLinkA">Disaster
Recovery Plan Process Kit</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td class="BodyA"><a href="http://ct.itbusinessedge.com/t?ctl=D857B2:3C3C204" class="BodyLinkA">Securing
Your IT Environment Best Practices Methodology</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td> <a href="http://ct.itbusinessedge.com/t?ctl=D857DA:3C3C204" class="BodyLinkA">
Firewalls: The InfoWorld Test Center Product Guide</a></td>
</tr>
</table></td>
</tr>
</table></p>

<p><table width="158" border="0" cellpadding="1" cellspacing="0" bgcolor="999999">
<tr>
<td> <table width="100%" border="0" cellpadding="2" cellspacing="0" bgcolor="#FFFFFF">
<tr>
<td colspan="2"><span class="BodyBoldRed"> Info-Tech Research</span><br>
<span class="SmallBoldRed">Premium Analyst Reports</span></td>
</tr>
<tr>
<td width="22%"> </td>
<td width="78%"> <p align="center"><a href="http://ct.itbusinessedge.com/t?ctl=D857DC:3C3C204"><img src="http://www.itbusinessedge.com/reports/images/store/info-tech-secoutsource-ca.jpg" width="90" height="117" border="0"></a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D857DC:3C3C204" class="BodyLinkA">How
to Select a Security Outsourcer</a></p></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857DE:3C3C204" class="BodyLinkA">A
Strategy for CRM Selection</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857E0:3C3C204" class="BodyLinkA">
Dissecting .NET for for IT Decision Makers</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td><a href="http://ct.itbusinessedge.com/t?ctl=D857E2:3C3C204" class="BodyLinkA">
Enterprise Wireless Networking: A View to the Future</a></td>
</tr>
<tr>
<td colspan="2"><img src="http://www.itbusinessedge.com/reports/images/pix_trans.gif" width="1" height="6"></td>
</tr>
<tr>
<td> </td>
<td> <a href="http://ct.itbusinessedge.com/t?ctl=D857E4:3C3C204" class="BodyLinkA">Linux
on the Desktop</a></td>
</tr>
<tr>
<td colspan="2"><font size="1" face="Arial, Helvetica, sans-serif"><img src="/reports/images/pix_trans.gif" width="1" height="6"></font></td>
</tr>
<tr>
<td> </td>
<td> <a href="http://ct.itbusinessedge.com/t?ctl=D857E6:3C3C204" class="BodyLinkA">
Portals: Separating Myth from Reality</a></td>
</tr>
</table></td>
</tr>
</table></p>

<p><table width="15" border="0" cellspacing="0" cellpadding="0">
<tr>
<td><table width="158" border="0" cellspacing="0" cellpadding="3">
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Technology Solutions</td>
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<td width="140" valign=top><a href="http://ct.itbusinessedge.com/t?ctl=D857E8:3C3C204" class="SmallLink">Resource
Planning & Scheduling</a></td>
</tr>
<tr>
<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign=top><a href="http://ct.itbusinessedge.com/t?ctl=D857EA:3C3C204" class="SmallLink">Strategic
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign=top><a href="http://ct.itbusinessedge.com/t?ctl=D857EC:3C3C204" class="SmallLink">Rapid
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign=top><a href="http://ct.itbusinessedge.com/t?ctl=D857EE:3C3C204" class="SmallLink">Web
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
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Planning</a></td>
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign=top><a href="http://ct.itbusinessedge.com/t?ctl=D857F2:3C3C204" class="SmallLink">Spend
Management</a></td>
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
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Service Provider</a></td>
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
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Center Management</a></td>
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
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Process Outsourcing</a></td>
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<td valign=top align=middle colspan=2> </td>
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<tr>
<td valign=top align=middle colspan=2><div align="center"><span class="SmallBoldRed">Search
entire</span><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D857FA:3C3C204" class="SmallBoldLink">IT
Solution Directory</a></div></td>
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<td valign=top align=middle colspan=2><p align="center"> <span class="SmallBold">powered
by</span><br>
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<p><table width="158" border="0" cellpadding="3" cellspacing="0">
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<td height="39" colspan="2" class="BodyBoldWhiteA">Find Related<br>
IT Contract Resources</td>
</tr>
<tr>
<td colspan="2" valign="top" bgcolor="#F0F0F0" class="Small">Find consultants
and contractors with the skills you need in your area!</td>
</tr>
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Project Managers</a> </td>
</tr>
<tr>
<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign="top" bgcolor="#F0F0F0"><a href="http://ct.itbusinessedge.com/t?ctl=D857FE:3C3C204" class="SmallLink">Technical
Specs</a></td>
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Development</a></td>
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Development</a></td>
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign="top" bgcolor="#F0F0F0"><a href="http://ct.itbusinessedge.com/t?ctl=D85804:3C3C204" class="SmallLink">Hardware/OS</a></td>
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<td valign="top" bgcolor="#F0F0F0"><a href="http://ct.itbusinessedge.com/t?ctl=D85806:3C3C204" class="SmallLink">Network
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<td valign="top" bgcolor="#F0F0F0" class="SmallBoldRed">•</td>
<td valign="top" bgcolor="#F0F0F0"><a href="http://ct.itbusinessedge.com/t?ctl=D85808:3C3C204" class="SmallLink">Application
Development Manager</a></td>
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<td colspan="2" class="SmallBoldRed"> <div align="center">Search entire<br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8580A:3C3C204" class="SmallBoldLink">Contractor
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<td colspan="2" bgcolor="#F0F0F0" class="Small"><div align="center">Get listed
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<a href="http://ct.itbusinessedge.com/t?ctl=D8580E:3C3C204
" class="SmallLink">Consultants</a> or <a href="http://ct.itbusinessedge.com/t?ctl=D85810:3C3C204" class="SmallLink">
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</table></p>
<table width="155" border="0" cellspacing="2" cellpadding="6">
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<td align="left" valign="top" bgcolor="e8e8e8"> <div class="SecHed">Weekly
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<div class="SmallA">Sign up for these additional weekly
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technology and talent.<br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=0" class="SmallALink">Maximizing
IT Investments</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=1" class="SmallALink">Aligning
IT & Business Goals</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=2" class="SmallALink">Integrating
the Enterprise</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=4" class="SmallALink">Fortifying
Network Security</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=5" class="SmallALink">Empowering
a Mobile Workforce</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=6" class="SmallALink">Optimizing
Infrastructure</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=9" class="SmallALink">Managing
Compliance Standards</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=10" class="SmallALink">Leveraging
Open Source</a><br>
<a href="http://ct.itbusinessedge.com/t?ctl=D8578E:3C3C204&email=victor7@bizanalyst.net&pubno=11" class="SmallALink">Voice
& Data Convergence</a><br>
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</table>
<p><table width="155" border="0" cellpadding="0" cellspacing="0">
<tr>
<td><div><span class="SecHed">Hurricane Relief</span></b>
<hr>
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<table border="0" width="100%">
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<p>IT Business Edge encourages support for these and other organizations
engaged in the relief effort in New Orleans and the Gulf of
Mexico coast.</p>
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BizAnalyst Network

Thursday, September 22, 2005

Four Communication Strategies

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